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Última actualización: May 1, 2026

At Portal Orange (operated by ENSO CREATIVO S.A.S.), protecting your personal data is a priority. This Privacy Policy details how we collect, use, store, and safeguard your information when using our platform.

1. Data Controller

Company: ENSO CREATIVO S.A.S.
Contact Email: soporte@portalorange.com
Service: Portal Orange (https://portalorange.com y https://app.portalorange.com)

2. Data We Collect

To provide our social media content planning services, we collect:

  • Account Information: Name, email address, and authentication credentials (including Google or Meta sign-in).
  • Connected Social Media Accounts: Access tokens and profile information for connected platforms (Facebook, Instagram, LinkedIn, TikTok, X).
  • Usage & Content Data: Posts, content calendars, briefs, and brand assets uploaded to the platform.
  • Technical Data: IP address, browser type, device information, and activity logs.

3. Purpose of Processing

We use your data strictly to:

  • Provide, operate, and improve our planning and publishing features.
  • Process payments and manage user subscriptions.
  • Provide customer support and send security updates.
  • Comply with applicable legal obligations.

Processing is based on contract performance (Terms of Service) and legitimate interest in maintaining system security and platform functionality.

5. Data Retention & Recipients

We do not sell your personal data to third parties. We only share data with trusted infrastructure providers (cloud hosting, payment processors like Stripe, analytics tools) bound by strict confidentiality agreements.

6. Your Rights

You have the right to access, rectify, delete, or export your personal data at any time from your account settings or by contacting soporte@portalorange.com.

7. Cookies & Tracking

We use essential cookies to keep you logged in and analytics cookies to measure service performance. You can manage your preferences via our cookie banner managed by CookieYes.

8. Data Security

We apply industry-standard security measures including end-to-end encryption in transit (HTTPS/TLS) and secure database access protocols.

9. Contact

For any privacy inquiries or to exercise your rights, email us at soporte@portalorange.com.